Frequently Asked Questions

Yes! All of the drinkware, dinnerware and serving ware are food safe.

Yes! Any of the rare exceptions will be explicitly noted in the item’s description. However, handwashing is recommended as it will enhance the longevity of the piece. As with any product in the microwave, use care when removing heated ceramics. Stoneware is even oven safe! The oven’s heat is significantly lower than the temperature to which pots are fired in a kiln. The key to using any stoneware in an oven is to put the dish in a cold oven so that the dish and the oven heat together.  

See "How to Care for Ceramics" in the Blog posts.

In our production, we use processes that result in next to no wasted clay or water. Trimmings from pots are reclaimed for use in future projects. Water for throwing or washing never goes down the drain but is reused and eventually, once the clay settles, gets siphon off for watering the yard. For shipping, we use compostable packing peanuts that are water-soluble as they are made of corn starch, while any bubble wrap or cardboard may be reused or recycled.  

Stoneware is fired at mid to high temperatures which makes the material strong and non-porous. The pieces can be vitrified with glaze, essentially giving them a glass-like layer over the surface.

Currently, I am not accepting custom orders.

Thank you very much for purchasing my pottery. If you have any questions, feel free to contact me before placing an order. 

I hope that you are delighted with your purchase. However, if you wish to return an item, please contact me first at hello@kalonceramics.ca to let me know that there is an issue within 3 days of delivery. Buyers are responsible for shipping costs and responsible for the item until it reaches me in original condition. I recommend using a shipping service with a tracking number and a signature requirement.

I take great care in wrapping items for safe travel. If your order was damaged in transit, please send a photo to hello@kalonceramics.ca within 3 days of receiving the package. I will consider issuing a store credit on a case-by-case basis. 

Thank you for understanding that we are a small outfit! 

Currently, I ship to Canada and the United States. In the future, I will expand to shipping worldwide.

In Canada, receive free shipping on orders over $150. For orders less than $150, shipping costs are calculated based on the weight of the items and the shipping distance. When you check out, the shipping rates will be displayed according to the shipping speed you select. You will see the shipping rates before you make a payment.

For curbside pickup, select Pickup at checkout. Curbside pickup is by appointment. You will receive an email when the order is ready for pickup. When you receive the email that the order is ready, arrange an appointment by replying to the email or use the Contact form.

All items are ready-to-ship. I'm currently taking a short break and new orders will ship the week of Monday, March 18. I endeavour to wrap and ship items as promptly as possible. Once a package is out of my hands, I'm not responsible for delays in shipping or customs, or lost or stolen packages.

I pack each item carefully to ensure safe travel. If your item arrives broken, please take a photo and contact us within 3 days of delivery. We will consider issuing a store credit on a case-by-case basis. See the Refund Policy for details. Please email hello@kalonceramics.ca or use the form on the Contact page.